Freedom of Information

Data Protection

As your optician, we record your personal details on our computer system and paper record cards in order to provide you with clinical care and dispensing services. 
For legal and professional reasons we are obliged to retain such data for a significant period after our last contact with you. The advice from our professional body, the College Of Optometrists, is that this should be 10 years after our last contact in the case of adults, or in the case of children 10 years after they were last seen or their 25th birthday, whichever is the later. After that time we will anonymise your data so you will no longer be identifiable on our database.
We understand that holding your data is a significant responsibility and we give the following undertakings:

1. We will only ask for and store data that is necessary to provide you with the clinical and dispensing services we provide.

2. That data is held in a secure computerised database, and can only be accessed by our own staff, who use PINs to maintain security.

3. We will not make your data available to any 3rd party – e.g. your GP or the Hospital Eye Service - without your permission. It would only be passed to a third party without permission in the interests of public safety.

4. We will not supply your data to any 3rd party for commercial purposes, ever.

5. You have the right to inspect the data we hold about you, and will make any corrections that you request as soon as practically possible.

6. We will use your contact details to let you know when your appointments are due, and when your glasses, contact lenses and other products are available for collection.

7. We regularly publish a newsletter that gives information about the practice and optical matters. If you would like to receive a copy of this by email, please let our staff know so they can update your record accordingly.

8. If you have any concerns about the data that we hold about you, your children or other adults for whom you are responsible, then please raise these with the practice owners, Mrs Jane Barnard BSc MCOptom & Mrs Sue Warnes BSc MCOptom in the first instance.